Returns

Returns

Items eligible for return

• Item or items must be returned within 14 days from delivery date. If your 14 days have gone by, unfortunately we can't offer a store credit.
• Item or items must be unused, unwashed and in the same condition in which you received it. It must also be in the original packaging.
• All returns will be issued in the form of store credit.
• If the item is sold out in our store when you are trying to return for store credit, it will not be accepted.
• Items that are discounted are not eligible for return. Items that are discounted/clearance.
• We only offer STORE CREDIT for returned items. You will receive your store credit via email. We DO NOT issue refunds to original method of payment. Shipping costs are not included in the store credit and will not be refunded.
• We DO NOT offer exchanges for any items. If you need to exchange an item, please return your original order and use the store credit that was emailed to you.

Items NOT eligible for return 

• Customized / personalized items
• Holiday items
• Clearance or mystery items of any kind
• Discounted items
• Items that are sold out in our store

Do I pay for returns?

• You will be responsible for the shipping cost when you are initiating a return. We do not provide return labels.
• Original shipping fee will not be returned in any circumstance

How do I start a return?

• Please email us at mamasragz@gmail.com for further information.
  

DAMAGED/WRONG ITEM RECEIVED:
If you receive a damaged or wrong item, please email us at mamasragz@gmail.com with your order number and a photo of the damaged or wrong item within 24 hours of receiving your package.